— Frequently asked questions
Everything you need to know about OPTIMAL.
Can I have a cleaner at weekends?
What happens if I want to change the number of hours?
Can I give the cleaner a key?
Is the cleaner flexible about tasks to be done?
What if my cleaner is running late?
Is it ok if my pets are at home during the clean?
How much do you charge per hour?
What does your pricing depend on?
What is included in the regular domestic cleaning service?
Can I have a trial session?
What if I need to go for a holiday or cleaner is away/sick?
What's your cancellation policy?
How does payment work for an End of Tenancy clean?
Do I need to be home during the cleaning session?
Can I make the full payment to you and you transfer to the cleaner?
What's the difference between Regular and Deep cleaning?
Are your cleaners insured and vetted?
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